CONTACT US FORMS
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New Customer Enquiry
If you're thinking of using ETXNG and have an enquiry to make, kindly use this form
Payment Evidence Submission
If you have problems with uploading your payment evidence, kindly use this form.
Payment Support
If you are experiencing problems in completing your payment or receiving a confirmation email, kindly use this form.
New Customer Unlisted Enquiry
If you cannot find your school listed on the exchange (sending and receiving), it may just be inactive. Use this form to request activation
Tracking your Order and Using the Self-Service.
If you are experiencing problems with tracking your order or accessing your self-service through our exchange platform, kindly use this form.
Current Customers
Use this form to request for changes to your existing order. Describe all changes you would like to make
Order Cancellation
Before you cancel, note that first time requests normally take a while; but subsequent request are guaranteed to be faster. where you can, it is better to wait or redirect into storage
Refunds Policy Summary
Application Fees: 100% refunded where application has not been made and Not refundable where “Application Made” Processing Fees: Not refundable under any circumstances once “Payment Confirmed” Delivery Fees: 80% refunded where “Not Delivered” and Not refundable where “Delivered” All refunds must be requested within 181 days of payment, otherwise all payment is non-refundable
