Terms of Use & Privacy Policy

Welcome to etx-ng.com, etx.ng and exchange.etx.ng,  (with all Web site URLs containing etx.ng is referred to as the "Site"). This Site is owned by ETX-NG and operated by Documentone Platforms Limited. Your access to the Site and use of the services and tools provided on the Site is governed by the following Terms of Service Agreement (the "Agreement"), which may be amended by ETX-NG from time to time at its sole and absolute discretion. The current version of the Agreement is always available at: https://etx.ng which also covers activities performed on https://exchange.etx.ng.

Please read the following terms and conditions carefully. By accessing the Site or using any of the products and services provided on, or made available via, the Site (individually and collectively, the "Services"), you agree to be bound by the then current terms and conditions of this Agreement, and your continued access to the Site and/or use of such Services constitute your acceptance of any additional or different terms and conditions added to this Agreement in the future. If you are under the age of 18 or the age of majority in your jurisdiction, your parent or legal guardian must agree to the terms of this user agreement before you may use the website. If you do not accept all of the terms and conditions of this Agreement, do not register on the Site, purchase the Services offered on the Site or access any portion of the Site, which may be password-restricted.

Your access to the site or use of any services on the site constitutes your and, where appropriate, your parent's acceptance of these terms and conditions.


ETX-NG makes available for purchase certain Services via proxy offering to tertiary institutions in Nigeria. The premise of our services is based on the tertiary institution allowing proxy application services to their registry departments. As an proxy service provider, ETXNG services are restricted to the submission of transcript and verification application forms to the institution and the subsequent delivery of such transcript or verification as at when ready after being prepared by the institution. ETXNG does not generate or process transcripts or verification responses. Access to information and records and the completion of purchase orders concerning the Services is password restricted to persons who: (i) are at least 18 years old, (ii) register with ETX-NG, and (iii) accept and abide by all of the terms and conditions of this Agreement ("Registered Users"). Unless explicitly stated otherwise, any new features that augment or enhance the current Services, including the release of new ETX-NG products, services, tools or properties directed at Registered Users or visitors of the Site, shall be subject to this Agreement. ETX-NG is under no obligation to update the Site, the Services or any information or data contained on the Site or used in connection with the Services. ETX-NG reserves the right at any time and from time to time to modify, discontinue or suspend, temporarily or permanently, it’s offering of the Services (or any part thereof) without notice or liability to you or any third party.


By completing the registration process, you represent that you are at least 18 years old, or otherwise qualify as an eligible person to utilize the services on this site, including any services where access to educational records will be necessary. You also agree to provide true, accurate, current and complete information about yourself as prompted by the applicable registration form and maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if ETX-NG has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ETX-NG has the right to suspend or terminate your account and refuse any and all current or future use of all or any of the Services.


All information about you including your registration information and any information stored or transmitted in any way on the Site is subject to our Privacy Policy.


You will receive a password protected Registered User account and a user ID upon completing the registration process. You agree to: (i) maintain the confidentiality of your password, (ii) take full responsibility for all activities by users accessing the Site or the Services through your account(s) (including, without limitation your Registered User account, if applicable), (iii) immediately notify ETX-NG of any unauthorized use of your account or any other breach of security that you become aware of, and (iv) ensure that you exit from your account at the end of each session. Failure to exit your account can enable the next user of the computer to access and modify information in your account. ETX-NG is not responsible for any loss or damage arising from your failure to comply with these requirements.


You are solely responsible for all the information, data, text, messages, emails or other communications or materials ("Content") that you create, link to, transmit or receive by any method on or through the Site. You acknowledge that except as may be set forth in a separate written agreement between ETX-NG and you, ETX-NG does not pre-screen Content posted on the Site or transmitted through the Services and is not obligated or responsible to verify the accuracy, reliability, timeliness or appropriateness of such Content. Without limiting the foregoing, you also agree that ETX-NG may in its sole discretion refuse to post, store or transmit any Content submitted by you, or move, remove, edit or modify any Content on the Site as ETX-NG deems appropriate.

You will not use the Site and/or the Services to:

(a) access, store or transmit any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

(b) impersonate any person or entity including, without limitation, any ETX-NG employee, agent, or affiliate, or falsely state or otherwise misrepresent your affiliation with a person or entity;

(c) access, store or transmit any Content that you do not have a right to collect, use, store or transmit under any law or under any contractual or fiduciary relationships (including, without limitation, academic and transcript information and data and other confidential information);

(d) access, store or transmit any Content that infringes any intellectual and/or industrial property rights of any kind anywhere in the world of any third party;

(e) store or transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;

(f) access, store or transmit any Content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

(g) interfere with or disrupt the Site, the Services or any servers or networks connected to the Site or used with the Services, or disobey any requirements, procedures, policies or regulations of any networks connected to the Site or used with the Services; or


ETX-NG takes the security of its Registered Users and online visitors very seriously. If ETX-NG believes that a Registered User of any account or visitor to the Site is harassing, deceiving, harming or otherwise endangering the physical or emotional well-being of any other person directly or indirectly through the Site or the Services, ETX-NG (in its sole discretion) may notify the appropriate law enforcement authorities and cooperate to the full extent requested by such authorities in their investigation of such allegations and in any resulting criminal actions, or at ETX-NG's sole discretion, at the request of third parties in any resulting civil action. Such cooperation may include, without limitation, the disclosure of personally identifying information and/or private communications transmitted through the Site.


You agree to indemnify, defend and hold ETX-NG (and its parents, subsidiaries, affiliates, officers, directors, shareholders, agents, partners, customers and employees) harmless from any claim, demand, suit, damages, losses and costs (including reasonable attorneys' fees) made by any third party due to or arising out of (i) your violation of this Agreement or (ii) your violation of any law or the rights of any person or entity arising out of or related to the use of the Site or Services. ETX-NG reserves the right to assume the exclusive defence and control of any such claim, demand or suit.


You agree that ETX-NG may from time to time establish and modify in its sole discretion general practices and limits concerning use of the Services including, without limitation, the order form procedures, document delivery options, and timeliness guarantees (if any). You agree that ETX-NG reserves the right to log off Registered User accounts that are inactive for an extended period of time at its sole discretion.


You may terminate your Registered User account at any time for any reason by sending an email to ETX-NG through the contact form at Contact Us requesting such termination or by closing your account through the user control panel. You agree that ETX-NG, in its sole discretion and without notice or liability to you or any third party, may terminate your Registered User account if ETX-NG believes that you have violated or acted inconsistently with any term of this Agreement. Termination of this Agreement will not relieve you of any liabilities or obligations accrued on or before the date of termination, or limit any other remedies available to ETX-NG arising out of your breach of this Agreement. Your indemnification obligations will continue after any termination of this Agreement.


From time to time, ETX-NG may enter into agreements with third-party advertisers to advertise and promote their goods and/or services on the Site. Your correspondence or business dealings with, or participation in promotions of, advertisers found on the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that ETX-NG shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as the result of the presence of any advertisers on the Site.

Depending on the options selected by you in your Registered User account profile (which may be changed by you at any time), such third party affiliates of ETX-NG may, from time to time, send email messages to you containing advertisements and promotions. ETX-NG makes no representation or warranty with respect to the content of any such email messages or any goods or services, which may be obtained, from such third parties, and you agree that ETX-NG will not have any responsibility or liability with respect thereto.


The Site contains links to other Web sites and resources. ETX-NG does not endorse and is not responsible or liable in any way for any Content, advertising, services or goods on or available from such sites or resources. You agree that ETX-NG is not responsible and will have no liability for any reliance by you or other visitors and Registered Users in any way on the Content on such Web sites or any other Content linked to such Web sites. You further agree to indemnify, defend and hold ETX-NG (its parents, subsidiaries, affiliates, officers, directors, shareholders, agents, partners and employees) harmless from and against any claim, demand or costs (including attorney's fees and expert witness fees) made by any third party arising out of or relating to your linking to or use of any third-party Content


ETX-NG, its affiliates and licensors retain all right, title and interest in and to the Site, the Services, all Content provided on the Site (excluding third party Content, if any), and the business process, procedures, methods and techniques used on or in connection with the Site and the Services, and all patent rights, copyrights, trademark rights, trade secret rights and other proprietary rights therein or related thereto ("Intellectual Property"). You may not modify, publish, transmit, transfer or sell, rent, lease, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit the Intellectual Property, in whole or in part, except as expressly permitted in this Agreement or with the prior written consent of ETX-NG.

Subject to any third-party license restrictions, you may copy and create derivative works of the Content displayed on the Site solely for your personal, non-commercial, educational use, provided that you do not remove any trademarks, copyright notices or any other notice contained in such Content.

You agree not to modify any Site Content, or Site or Services object code or source code in any manner or form, or to use modified versions of such Content or code for any reason including, without limitation, for the purpose of obtaining unauthorized access to the Services. You agree not to access the Services by any means other than through the interface that is provided by ETX-NG for use in accessing the Services.

All logos, text, content, including underlying HTML code, designs, and graphics used and/or depicted in this Internet web site are protected under Nigeria and international copyright and trademark laws and treaties, and may not be used or reproduced without the prior express written permission of ETX-NG. Any other third party marks that may be shown herein are trademarks of their respective owners.


You expressly understand and agree that:

(a) the site and the services are provided on an "as is" and "as available" basis. ETX-NG expressly disclaims all warranties of any kind, whether express or implied including, without limitation, the implied warranties of merchantability, fitness for a particular purpose and noninfringement as to the site and its content, and the services.

(b) ETX-NG and you, ETX-NG makes no representation or warranty that: (i) the site or the services will meet your expectations or requirements, (ii) the site or the services will be uninterrupted, timely, secure, or error-free, (iii) any results or information that may be obtained from the use of the site or the services will be accurate, timely or complete, and (iv) any errors in any software used on the site or in connection with the services will be corrected.

(c) except as may be set forth in a separate written agreement between ETX-NG and you, ETX-NG is not responsible and will have no liability for: (i) hardware, software, other items or any content, services or products provided by any persons or entities other than ETX-NG, (ii) damages of any kind that result from the downloading of any data, programs or any other materials on the site or through the services, or (iii) the failures of the internet or any data or telecommunications equipment, system or network used in connection with the site or the services.

(d) ETX-NG is not responsible for any delays or the duration relating to the processing of your transcript caused by your tertiary institution. ETX-NG will submit your application to your tertiary institution and deliver the transcripts as at when notified of completion by your tertiary institution. ETX-NG cannot be held liable for delays relating to the rightful function performed by your tertiary institution.


You expressly understand and agree that neither ETX-NG nor its affiliates will be liable with respect to any matter of this agreement under any legal theory (including negligence) for: (i) any amount in excess of ten thousand Naira (NGN10,000), (ii) any lost data or other special, incidental or consequential damages of any character including, without limitation, damages for loss of goodwill, computer failure or malfunction, or any and all other commercial damages or losses, even if ETX-NG or its affiliates were advised of the possibility of such damages, or (iii) the cost of procuring substitute services .


If any of the some jurisdictions do not allow the exclusions or limitations set forth in sections 13 and 14 are for any reason held to be invalid or unenforcable, this agreement and the balance of the provisions hereof shall nonetheless remain in effect.


This Agreement constitutes the entire agreement between you and ETX-NG, superseding any prior agreements between you and ETX-NG. This Agreement is governed by and construed in accordance with International laws. You agree to submit to the personal and exclusive jurisdiction of the courts located within Nigeria. The failure of ETX-NG to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

These Terms, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated, or otherwise transferred by you without ETX-NG’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

The communications between you and ETX-NG use electronic means, whether you visit the Site or send Parchment e-mails, or whether Parchment posts notices on the Site or communicates with you via e-mail. For contractual purposes, you (1) consent to receive communications from ETX-NG in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that ETX-NG provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

You hereby release the ETX-NG and its employees, agents, officers, and directors and their successors from claims, demands, any and all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from any interactions with or conduct of other Site users or third party websites of any kind arising in connection with or as a result of these Terms or your use of the Site  or the Services.


Please report any violations of this Agreement to our Customer Service department through the contact form at Contact Us. Please report any violations of this Agreement to our Customer Service department through the contact form at Contact Us.


We do not have influence over and cannot control the processing duration of transcripts and verification requests that pass through the ETX-NG network. Although we aim to complete all orders within a maximum of 40 working days, there are times that this is not achieved. By using the ETX-NG service, you agree to the following refunds policy. Payments made to ETX-NG comprises of four main categories. All refunds must be requested within 12 months or payment otherwise, it becomes non-refundable. Refunds are treated for each of the category as described below inconsideration of the status of your transcript or verification request:

a: Application Fees: This amount represents the amount that we pay out to the tertiary institution we deal as transcript or verification application fees and includes any charges charged by the tertiary institution in accepting the application. Because the tertiary institutions can changed their application fees at anytime, similarly, the amount paid at the time of your order can change at any time before we submit your order to the school and you will need to pay any additional charges that may arise during the processing of your orders. Because we do not receive refunds on these services from the tertiary institutions, ETX-NG will not offer refunds of the application fees once application to the tertiary institution has been made. If however, ETX-NG has not submitted the application to the tertiary institution, you will receive 100% of the application fees. The application fee is displayed on your payment receipt. Application fees do not apply to "Delivery Only" services.

b: Processing Fees: This amount represents the cost for ETX-NG facilitation and covers our service operations and it not refundable. Because our services are largely automatic, the costs of accepting and processing an order is not reversible. Similarly, ETX-NG will not offer refunds of the processing fees once payment has been received and confirmed by our systems. You are not entitled to a refund of the processing fees once your request has been accepted by the ETX-NG systems and payment has been confirmed. The processing fee for your chosen service type is displayed on your payment receipt. If you have requested a delivery only service, then the processing fees for "Delivery Only" services is charged at N1,000 flat.

c: Delivery Fees: All deliveries are handled by third party services. ETX-NG only makes the delivery booking with the third party electronic or paper courier service provider after the completion of transcript processing by the school and do not expend the full cost until the transcript has been delivered. As such the delivery price element is subject to changes and increases which will be borne by the applicant after a notification from ETX-NG. If however not applicable, ETX-NG will offer 80% of the delivery fees element to its customers as refunds irrespective of whether the delivery is electronic or courier and retain 20% as administrative charges if requested within 181 days of payment. The delivery fees paid is displayed on your payment receipts. The electronic delivery fees for "Delivery Only" services is charged at N5,000 flat.

Refunds Policy Summary

  • Application Fees: 100% refunded where application has not been made and Not refundable where “Application Made”
  • Process Fees: Not refundable under any circumstances once “Payment Confirmed”
  • Delivery Fees: 80% refunded where “Not Delivered” and Not refundable where “Delivered”
  • All refunds must be requested within 181 days of payment, otherwise all payment and all underlying fees are non-refundable.

Only proceed where you agree to these terms

All refunds will be made to the same source where we received the funds within a one month (30 days) of agreed refund request.

Returns: All our services are digital and do not involve stock handling as such, returns are not applicable.


Privacy Policy

ETX-NG is serious about your security and privacy. Through our various web sites we provide information about us and our various products and services including transcripts on demand and the Global Electronic Transcript Delivery Network. We use information that we collect from you and your school to effectively provide our online services and to maximize your experience while using our services. Please be assured that we will not use your personally identifiable information for any service without your specific prior approval. This is uniformly true regardless of you role or relationship to ETX-NG

What information does ETX-NG collect?
Like many Web sites we automatically track certain information about you as you use our site. This information may include, for example, your IP address, browser type and Internet connection speed. In addition, we may employ the use of “cookies” in certain areas of our site. A cookie is a small amount of data that is sent to your browser from a Web server that may be stored on your computer’s hard drive. For the most part, the cookies we use would be “session cookies,” meaning they are automatically deleted at the end of the site visit. We also collect information you choose to provide us through the Web service or by email. When using the services offered on the site, ETX-NG may collect information regarding such use including any communications made or transactions entered into by you or your designated staff as applicable.

Who is collecting your information?
When you provide information through the Site, the information is transmitted through the Internet and stored on servers owned and maintained by Documentone Platforms Limited.

How do we use your information?
Any personally or institution identifying information that we collect is used to facilitate the provision of services that you may order. For schools, this may include posting the school’s name on the site as an institution that uses or accepts the use of ETX-NG services.

With whom do we share your information?
Our business hinges on the trust you place in us. Beyond the normal and expected information exchange to operate within the ETX-NG trusted network, we will not release any of your personally identifying information or institution identifying information to any third party without your consent. We will release your information if we believe that such action is appropriate to comply with any legal process,

We use sophisticated technology designed to protect your information and all transmissions made through our Site. Here are some of the highlights:

  • The personal or institution identifying information that you provide us is stored in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the physical security of such information. All individuals who have access to such information are trained in the maintenance and security of such information and we limit access of such information by our employees to the minimum information reasonably required in order to provide prompt, high quality services.
  • Academic transcripts are deleted from the ETX-NG network and servers 24 hours after they are first opened by the recipient.
  • All personal or institution identifying information that you enter on the site is encrypted by 256-bit secure sockets layer encryption protocols.
  • Use of the service requires the user name and user-selected password assigned by you during registration. The use of a password ensures that access to your account is limited to you. In order to ensure the effectiveness of a password protection system, you must diligently maintain the confidentiality of your password. ETX-NG is not responsible for any unauthorized access to and resulting use of your account accomplished through the use of your valid and current password.
    Despite the most thorough of precautions, no data transmission over the Internet can be guaranteed to be entirely secure. As a result, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us or from our site, and you engage in such transmissions at your own risk. Once we receive a transmission from you, we will attempt to ensure its security on our systems and for any transmission of the information we may make as part of the Services.
  • ETX-NG undertakes not to violate the privacy of all card holders who transact with us through any of the payment systems utilised by us. The payment systems include Paypal, WorldPay, Verified by Visa and Interswitch.

Protecting your privacy is important to us. By accessing and using our site, you consent to the collection, use and disclosure of information by ETX-NG as described in this Privacy Policy. Although this Privacy Policy is subject to change from time to time, we will display a notice on the Site of any material change at least fifteen (15) days prior to implementation of the revised Privacy Policy. If you have any questions concerning this policy please contact us. You can correct and update the information you provide ETX-NG contacting us at http://www.etx-ng.com/contact-us.