If you wish for ETX.NG to request for and deliver your transcript to multiple receivers, start by logging in to your portal on exchange.etx.ng or click here to register.  

Once you’ve logged in, do the following:  

1. Click on TRANSCRIPT REQUEST

2. Click on REQUEST AND DELIVERY SERVICE

3. On the ‘List of Receivers’ page, click on the NOT LISTED? ADD NEW button on the top right, and continue to the next page.

4. To choose ‘Sender’, search for your institution; click ‘Actions’, then ‘Order Transcript’.

5. On the list of available services page for your institution, click on the action for ‘Transcript Request Forms’ then click ‘Start’.

6. On the next page, click BEGIN ORDER

7. To order your transcript, we will need your student details. Fill in the forms requesting your student details.

8. Then fill in your course details. Please ensure to upload your course certificate or statement of result.

9. Fill in the other forms and click NEXT

10. In ‘Receiver Basket’ , click ADD NEW

11. Fill in the purpose of your request and click NEXT

12. Search for your desired destination in the search box click ‘Action’, then View Account.

13. If your destination is listed, choose the receiver’s account you want by toggling the button on the account box at the top-right, then click ‘PROCEED WITH SELECTED’.

14. On the next page, input reference number of your destination if available, and then click ‘CONFIRM RECEIVER’.

15. If your destination is unlisted, click ‘NOT LISTED? ADD NEW button on the top-right of the page

16. Enter ‘Delivery Mode’, and email of the recipient in the ‘Email Address’ field, then click PROCEED

17. Input Receiver’s Account Details with information on the receiver’s office name, delivery mean, full office address, country, contact number, location, click CONFIRM RECEIVER, and then click

18. To add another recipient, click on the NEW RECIPIENT

19. After adding the receivers following the highlighted steps above, click NEXT

20. View pricing options, then click PROCEED

21. Preview your order and agree to terms and conditions, and click CONFIRM ORDER.

22. On the payment page, choose preferred currency, and preferred channel, and then click

23. Once you pay, please upload your payment evidence to proceed.

Note:

While filling the course details, click ‘Others’ to manually input your information, if it is not already provided in the lists.

A payslip will be generated and sent to your email. 

1. How long does it take to process transcript on one’s behalf?

  ETX.NG offers Transcript Request and Transcript Delivery Services. As such we are only responsible for the request and the delivery of transcript, not the processing because that right is reserved by your institution. However, the standard processing time is 20 working days. The process mostly depends on your personal situation (mode of entry, change of course, course of study, department, carry-overs etc.) with the institution you are ordering the transcript from. Our electronic delivery time is between 3 to 48hr. For physical deliveries, we work with DHL and they have assured us with efficient service.  

2. Can I request and send my transcript to more than one destination at once?

  Yes, you can! Our portal affords the ability to request and send your transcript to more than one place at once.

3. Can I send my transcript to multiple destinations via your Delivery only service?

  Unfortunately, we do not offer this service. But, you can apply differently for the different destinations.  

4. Do you have affiliation with schools?

As long as your institution is a Nigerian Institution, we can request for your transcript and deliver it to you.

5. Do you help keep official transcripts?

ETX.NG offers a 'Transcript for Hold' service. This service will include Transcript Request from your institution, and once they have processed it and sent it to us, we will keep it in our safe vault and will be readily accessible to you for retrieval and faster delivery to your desired destination in the future. So yes, we do help keep official transcripts.  

6. Is it possible for me to make a request for transcript delivery and also have a personal copy?

  In addition to the “Transcript Request and Delivery Service”, ETX-NG offers the "Transcript for Self Service". With this service, a copy of your transcript will be sent to your email. You are free to make a request for both services; although this must be done separately and will enable you have a personal copy.

7. I do not have my certificate from my institution yet, what can I do?

  We understand that not everybody gains access to their certificates on time. If this is your situation, please upload your Statement of Results instead.  

8. I have ordered for my transcript for a while now, but the status of my application remains at “Searching for Records”. Is it normal? Or could there be a problem?

In this case, it means your institution is still processing your transcript and hasn’t sent it to us yet. This delay could be as a result of your personal situation (mode of entry, change of course, course of study, department, carry-overs etc.) with the institution you are ordering the transcript from.  

9. My school is not in the list of listed institutions on the Sender Page, what do I do?

Please use the “New Customers: Activate Unlisted School” form below, and a team member will get back to you as soon as possible.  

For further enquiries please use the support form below.