If you wish for ETX.NG to request for and deliver your transcript and your desired destination  is unlisted, please do the following:

1. After you have logged in and started your request, on the ‘List of Receivers’ page, click on the NOT LISTED? ADD NEW button on the top right, and continue to the next page.

2. To choose ‘Sender’, search for your institution; click ‘Actions’, then ‘Order Transcript’.

3. On the list of available services page for your institution, click on the action for ‘Transcript Request Forms’ then click ‘Start’.

4. On the next page, click BEGIN ORDER

5. To order your transcript, we will need your student details. Fill in the forms requesting your student details.

6. Then fill in your course details. Please ensure to upload your course certificate or statement of result.

7. Fill in the other forms and click

8. On the ‘Recipient Basket’ click NEW RECIPIENT.

9. Choose request purpose then click

10. On the next page, again click NOT LISTED? ADD NEW

11. Enter ‘Delivery Mode’, and email of the recipient in the ‘Email Address’ field, then click PROCEED

12. Input Receiver’s Account Details with information on the receiver’s office name, delivery mean, full office address, country, contact number, location, click CONFIRM RECEIVER, and then click

13. View pricing options, then click

14. Preview your order and agree to terms and conditions, and click CONFIRM ORDER.

15. On the payment page, choose preferred currency, and preferred channel, and then click

16. Once you pay, please upload your payment evidence to proceed.

Please Note: 

While filling the course details, click ‘Others’ to manually input your information, if it is not already provided in the lists.

A payslip will be generated and sent to your email.

1. My receiver is not on the list of receivers.

Please refer to the ‘How-To’ section above for clarity on what to do.  

2. How long does it take to process transcript on one’s behalf?

  ETX.NG offers Transcript Request and Transcript Delivery Services. As such we are only responsible for the request and the delivery of transcript, not the processing because that right is reserved by your institution. However, the standard processing time is 20 working days. The process mostly depends on your personal situation (mode of entry, change of course, course of study, department, carry-overs etc.) with the institution you are ordering the transcript from. Our electronic delivery time is between 3 to 48hr. For physical deliveries, we work with DHL and they have assured us with efficient service.  

3. Do you have affiliation with schools?

As long as your institution is a Nigerian Institution, we can request for your transcript and deliver it to you.

4. Do you help keep official transcripts?

ETX.NG offers a 'Transcript for Hold' service. This service will include Transcript Request from your institution, and once they have processed it and sent it to us, we will keep it in our safe vault and will be readily accessible to you for retrieval and faster delivery to your desired destination in the future. So yes, we do help keep official transcripts.  

5. Is it possible for me to make a request for transcript delivery and also have a personal copy?

  In addition to the “Transcript Request and Delivery Service”, ETX-NG offers the "Transcript for Self Service". With this service, a copy of your transcript will be sent to your email. You are free to make a request for both services; although this must be done separately and will enable you have a personal copy.

6. I do not have my certificate from my institution yet, what can I do?

  We understand that not everybody gains access to their certificates on time. If this is your situation, please upload your Statement of Results instead.  

7. I have ordered for my transcript for a while now, but the status of my application remains at “Searching for Records”. Is it normal? Or could there be a problem?

In this case, it means your institution is still processing your transcript and hasn’t sent it to us yet. This delay could be as a result of your personal situation (mode of entry, change of course, course of study, department, carry-overs etc.) with the institution you are ordering the transcript from.  

8. My school is not in the list of listed institutions on the Sender Page, what do I do?

Please use the “New Customers: Activate Unlisted School” form below, and a team member will get back to you as soon as possible.  

9. My receiver is not listed, and I keep having issues with this, what do I do?

Please use the “Transcript Request and Delivery – Unlisted Receiver Support Form” below, and a team member will get back to you as soon as possible.